Teenager ‘treated like thief’ over phoneBy Mike Pyle
March 01, 2012
A teenager says she was “treated like a thief” after she unknowingly bought a stolen phone from a town centre shop.
Theresa Neylan, of Castle Street, bought a new Blackberry phone from Cell Phones UK in West Street in the town centre on Friday, February 10.
But several days later she received messages via the phone’s instant messaging system saying it had been stolen.
Miss Neylan, 19, took the phone, which, it turned out, had been lost in Sakura nightclub in Gun Street on Friday, February 3, to the police days after receiving the message and says she was questioned like she had taken the phone herself.
She said: “They asked me where I was on February 3, and then they said ‘why didn’t you hand it in sooner’ – I was only two days late.
“They made me feel like a thief when I was only trying to do the right thing.”
Thames Valley Police said the phone has since been returned to its owner.
Spokeswoman Rebecca Webber said: “If anyone has any complaints about how the issue was handled they should contact the quality of service department via our 101 number or email QoSunit@thamesvalley.pnn.police.uk.”
Miss Neylan complained to Cell Phones UK which haa given her a new mobile phone to make up for the mistake.
Shop spokesman Irfaan Hussain said: “The matter was resolved and we gave the customer a new phone to make sure she wasn’t left out of pocket.
“We took care of her because she came here and bought something in good faith.
“We do have measures in place to prevent this type of thing happening.
“The normal procedure is that we take ID from everyone who sells things to us and the same is true here. The seller’s ID has been passed on to police.
“We do our utmost to prevent us from buying stolen goods but there is only so much you can do.
“This kind of thing happens to bigger retailers too. We’ve only got two stores, but we’re growing as a legitimate business and we take things like this seriously.”
Police are still investigating the original theft of the phone.
Anyone with information can call 101 or the charity Crimestoppers with information.