Business profile: TahexBy David Millward
December 02, 2011
The boss: Derek Taylor. “I’ve always had a passion for technology and in particular IT, which led me to studying electronic engineering at Southampton University.
“After graduating, I relocated to Reading in July 1995. Since then, I’ve gained a great deal of experience in the IT industry. My first role was as a software engineer developing server and networking applications.
"I went on to work with numerous business-critical applications, including a network control system for the BBC’s first digital channels.
“As managing director of Tahex, I have a hand in all aspects of the business, from our suppliers to individual customers.”
What is your business about? “Essentially, we’re an IT hardware re-seller specialising in HP and Cisco, with a real focus on customer service.
“You could phone up another hardware re-seller and you’ll get through to a big call centre and a sales person who reads from a script. Call us and you’ll be talking to an engineer who understands your IT requirements straightaway.
“Many customers look on us as part of their team. That’s what Tahex is about.”
What product/services do you offer? “We sell HP servers and storage, Cisco networking, Microsoft, APC and Brocade. However, we won’t sell you the biggest server that makes us the most money. Instead, we’ll advise you on the best server to do the job. We’re confident we can give the best advice and the best price of any hardware re-seller in the Thames Valley.”
How and when did you start your business? “I founded Tahex Limited in 2003, after I began re-selling server components from home. The business really took off and it wasn’t too long before I had to move into commercial premises in order to serve our growing customer base.”
How many staff do you employ? “We have four members of staff and we’re looking to recruit a new salesperson and junior IT engineer.”
Who are your customers? “The vast majority of our customers are local businesses. We deal with clients of all sizes from a variety of sectors, including cloud computing providers, software houses, broadcasting and charities. No client is too big or small.”
What sets you apart from the competition? “As a business we really put the emphasis on customer service.
“We like to partner with companies and build long-term relationships with our customers so we truly understand their business and technology needs.
“We’ve also set ourselves apart from the crowd by partnering with many of our vendors. Tahex is an HP Gold Partner and Cisco Select Partner, as well as being partnered with Microsoft.”
How has the recession affected business? “We haven’t been adversely affected by the recession. We’ve managed to grow the business by maintaining low overheads and have experienced a healthy growth year on year.”
How do you feel about the future? “I’m very positive. Tahex has doubled its turnover in the past two years and with the help of new partnerships, we expect growth to continue.”